Digital Transformation of Public Services
The Experience of Implementing E-Government in Different Regions
DOI:
https://doi.org/10.26512/lstr.v18i2.58117Keywords:
Cybersecurity, Information Technology, Management Efficiency, Innovation, Developing Countries, Interaction EfficiencyAbstract
[Purpose] The aim of the research was to examine the key factors and conditions that influence the successful implementation of digital transformation of public services in various countries, with a focus on the specifics of e-government adoption.
[Methodology] The research methodology involved analyzing digitalization strategies in countries such as China, India, Turkey, Brazil, South Korea, and European Union (EU) countries.
[Findings] The study found that the success of digital transformation is influenced by factors such as the level of economic development, political will, the availability of digital infrastructure, and the digital literacy of the population. In EU countries, the high level of infrastructure development and active governmental support have led to significant progress in the digitalization of public services. At the same time, in India and Brazil, the digitalization process faces challenges due to uneven access to technology and the lack of infrastructure in rural areas. The study also emphasizes the importance of cybersecurity in building citizens' trust in e-services. Based on the analysis, recommendations were developed to improve the implementation of e-government in Azerbaijan, including expanding internet access and implementing digital literacy enhancement programs. The findings demonstrate the significant potential of digital transformation to improve the quality of public services and drive economic growth globally. Furthermore, the successful practices of highly digitalized countries could serve as a model for other developing nations, fostering more effective knowledge and experience exchange in this field.
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